Skip to main content

Privacy Policy

Last updated: December 9, 2024

1. Introduction​

Gig Worker Support ("Service", "Bot", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Telegram bot service.

Please read this Privacy Policy carefully. By using the Service, you consent to the practices described in this policy.

2. Information We Collect​

2.1 Information You Provide​

  • Telegram Account Information: Your Telegram user ID and chat ID for communication
  • Account Connection Data: Session information required to connect to your gig platform account on your behalf
  • Configuration Data: Your schedule preferences, area settings, and notification rules

2.2 Information Collected Automatically​

  • Ride Data: Information about available and scheduled rides from your gig platform account
  • Usage Data: Bot interaction logs, commands used, and feature usage patterns
  • Transaction Data: Payment history, balance, and subscription information

2.3 Information from Third Parties​

  • Gig Platform Data: Ride details, earnings, and account status from connected platforms (Lyft, Uber, inDrive, Alto, Wridz, and others)
  • Payment Processor Data: Transaction confirmations from Stripe

3. How We Use Your Information​

We use collected information to:

  • Provide the Service: Monitor rides, send notifications, auto-schedule rides
  • Personalize Experience: Apply your rules and preferences to ride filtering
  • Process Payments: Handle subscriptions and balance management
  • Improve the Service: Analyze usage patterns to enhance features
  • Communicate: Send important updates about the Service
  • Ensure Security: Detect and prevent fraudulent or unauthorized activity

4. Data Storage and Security​

4.1 Data Storage​

Your data is stored on secure servers. We implement appropriate technical and organizational measures to protect your personal information.

4.2 Data Retention​

We retain your data for as long as your account is active or as needed to provide the Service. You may request deletion of your data at any time.

4.3 Security Measures​

We implement security measures including:

  • Encrypted data transmission
  • Secure database storage
  • Access controls and authentication
  • Regular security audits

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

5. Information Sharing​

5.1 We Do NOT Sell Your Data​

We do not sell, rent, or trade your personal information to third parties.

5.2 Service Providers​

We may share information with third-party service providers who assist in operating the Service:

  • Stripe: Payment processing
  • Telegram: Message delivery
  • Cloud Providers: Data hosting and storage

We may disclose information if required by law or in response to valid requests by public authorities.

5.4 Business Transfers​

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. Your Rights and Choices​

6.1 Access and Portability​

You have the right to request access to the personal information we hold about you.

6.2 Correction​

You may update or correct your information through the bot interface or by contacting support.

6.3 Deletion​

You may request deletion of your account and associated data. Some information may be retained for legal or legitimate business purposes.

6.4 Opt-Out​

You may opt out of:

  • Promotional communications
  • Auto-scheduling features
  • Certain data collection by discontinuing use of the Service

7. Cookies and Tracking​

The Telegram bot interface does not use cookies. Our documentation website may use cookies for analytics purposes.

8. Children's Privacy​

The Service is not intended for users under 18 years of age. We do not knowingly collect information from children under 18.

9. International Data Transfers​

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws.

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties.

11. California Privacy Rights​

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to know what personal information is collected
  • Right to know whether personal information is sold or disclosed
  • Right to opt out of the sale of personal information
  • Right to request deletion of personal information
  • Right to non-discrimination for exercising your rights

12. European Privacy Rights​

If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

  • Right of access
  • Right to rectification
  • Right to erasure
  • Right to restrict processing
  • Right to data portability
  • Right to object

13. Changes to This Privacy Policy​

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy and updating the "Last updated" date.

14. Contact Us​

If you have questions or concerns about this Privacy Policy or our data practices, please contact us through Telegram support.

By using Gig Worker Support, you acknowledge that you have read and understood this Privacy Policy.